Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to drive client satisfaction and growth.

Key Responsibilities

• Manage the end-to-end client lifecycle for enterprise customers, fostering engagement and demonstrating value
• Lead and optimize implementation projects, ensuring timely milestones and seamless post-sale experiences
• Build and deepen strategic relationships with customers to surpass clinical and economic outcomes

Required Qualifications

• 3+ years of experience in enterprise-level customer success, implementation, or account management
• Proven ability to meet or exceed growth targets and drive account expansion
• Strong skills in building relationships with customer stakeholders and C-level executives
• Exceptional project management skills and ability to manage multiple customer relationships
• Proficiency in data analysis tools like Google Sheets or Excel to track growth metrics