Help Desk Technician II

Job Summary

A company is looking for a Help Desk Technician II to provide technical support for healthcare projects.

Key Responsibilities

• Deliver tier II remote technical support for internal teams and client-facing healthcare projects
• Troubleshoot and resolve issues across operating systems and communication tools
• Onboard new hires and support HIPAA compliance and security best practices

Required Qualifications

• 3-6 years of IT support or help desk experience, preferably in a healthcare setting
• An Associate's degree or equivalent work experience
• Expertise with Windows 10/11, Microsoft Office, Google Workspace, and cloud desktops
• General understanding of Protected Health Information (PHI) and a security-first mindset
• Ability to manage multiple priorities and work with minimal supervision