Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide high-level technical customer support for digital forensics tools.

Key Responsibilities:

• Deliver exceptional customer service by responding to urgent requests through ticketing and live chat systems
• Perform troubleshooting with customers using internal documentation and historical tickets
• Collaborate with internal teams to resolve customer issues and contribute to a customer-facing knowledge base

Required Qualifications:

• Post-secondary education in Computer Science, Engineering, or equivalent relevant experience
• Knowledge of digital forensics and/or relevant products is beneficial
• Experience in a customer-facing support role for cloud-based or server-based products is advantageous
• Ability to work collaboratively with various teams and adapt to changing situations
• Strong technical aptitude and resourcefulness