Clinical Call Center Manager

Job Summary

A company is looking for a Manager of Call Center Operations (Clinical).

Key Responsibilities

• Manage daily operations and ensure service delivery exceeds quality audit goals
• Mentor call center leadership and develop effective workforce through recruitment and training
• Oversee compliance with regulatory standards and fiscal management within budgetary parameters

Required Qualifications and Education

• Bachelor's degree in Nursing or a related field; Master's degree preferred
• Minimum of 5 years of management experience in a call center environment
• Relevant clinical and administrative experience required
• Must possess a clinical license (e.g., RN, LPC, LCSW)
• Experience managing cross-functional teams and large-scale projects preferred