Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience and Sales Specialist.

Key Responsibilities

• Resolve complex customer inquiries and issues, serving as a resource for others
• Utilize thorough knowledge of retail products, services, and applicable regulations
• Engage in need-based selling to enhance customer experience

Required Qualifications

• High school diploma or equivalent
• At least two years of related experience
• Minimum of six months in an advanced Contact Center customer service role
• Completion of specialized skill training
• Strong knowledge of retail financial products and services