Customer Success Manager

Job Summary

A company is looking for a Manager of Customer Success, PEO.

Key Responsibilities

• Manage and develop a team of Customer Success Managers, including recruitment and training
• Drive revenue growth by optimizing the effectiveness of the Customer Success team and implementing improvements
• Analyze customer and product data to enhance operational efficiency and the customer experience

Required Qualifications

• 3-5 years of experience leading a Customer Success team in a B2B SaaS environment
• Proven ability to meet or exceed customer renewal and retention goals
• Data-oriented with experience in analyzing metrics for improvement
• Experience working with international clients and remote teams
• Preferred experience in Fintech or HRtech sectors