Customer Care Systems Manager

Job Summary

A company is looking for a Customer Care Systems Lead to optimize the Customer Experience team's tech stack.

Key Responsibilities

• Lead end-to-end technical projects that enhance CX platforms
• Oversee daily operations of the CX tech stack to ensure SLAs are met
• Implement and automate workflows to improve the customer experience

Required Qualifications

• 3+ years of experience in a Customer Experience environment
• Familiarity with tools like Zendesk, MaestroQA, and Playvox
• Experience running CX integration projects or implementing technical solutions
• Strong analytical skills and ability to translate business requirements into solutions
• Passion for continuous improvement in customer support tools