Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative to provide exceptional service and support to customers.

Key Responsibilities

• Guide customers through billing changes and ensure accuracy of account information
• Resolve billing issues efficiently via phone, email, and chat
• Set up new customers and assist with changes to billing or services

Required Qualifications

• High School diploma or GED
• Above average understanding of Internet and/or wireless technology
• Strong analytical skills and ability to follow instructions
• Flexibility to work occasional nights, weekends, and holidays
• Ability to learn new processes and develop proficiency in company systems