Customer Service Support Representative

Job Summary

A company is looking for a Specialty Testing Customer Service Support Representative, Billing (REMOTE).

Key Responsibilities

• Handle high call volume, averaging ~75 calls per day from patients and healthcare providers
• Assist clients and patients with inquiries related to insurance coverage, billing, and payment options
• Document conversations and maintain accurate records in the billing system while adhering to HIPAA guidelines

Required Qualifications

• Associate's degree with 1+ year of relevant experience or High School diploma/GED with 3+ years of relevant experience
• Prior healthcare experience, especially in medical billing and collections, is strongly preferred
• Ability to interpret insurance explanation of benefits (EOB) is preferred
• Experience with Medicare/Medicaid billing and knowledge of CPT and ICD10 codes is preferred
• Bilingual in English and Spanish is preferred