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Customer Service Representative

7/11/2025

No location specified

Job Summary

A company is looking for a Customer Service Representative to provide application support to clients in a remote setting.

Key Responsibilities
  • Provide application support to internal teams and external customers, ensuring satisfaction and organizational success
  • Troubleshoot client issues related to enterprise applications through various communication channels
  • Collaborate cross-functionally to resolve specialized issues and escalate cases requiring additional expertise
Required Qualifications
  • High school education or equivalent; bachelor's degree preferred
  • 2+ years of client-facing application support experience
  • Experience in troubleshooting product issues via phone, email, and chat
  • Ability to work collaboratively with individuals at all organizational levels
  • Experience in training internal and external customers to reduce recurring support requests

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