Job Summary
A company is looking for a Customer Service Representative to provide application support to clients in a remote setting.
Key Responsibilities
- Provide application support to internal teams and external customers, ensuring satisfaction and organizational success
- Troubleshoot client issues related to enterprise applications through various communication channels
- Collaborate cross-functionally to resolve specialized issues and escalate cases requiring additional expertise
Required Qualifications
- High school education or equivalent; bachelor's degree preferred
- 2+ years of client-facing application support experience
- Experience in troubleshooting product issues via phone, email, and chat
- Ability to work collaboratively with individuals at all organizational levels
- Experience in training internal and external customers to reduce recurring support requests
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