Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide application support to clients in a remote setting.

Key Responsibilities

• Provide application support to internal teams and external customers, ensuring satisfaction and organizational success
• Troubleshoot client issues related to enterprise applications through various communication channels
• Collaborate cross-functionally to resolve specialized issues and escalate cases requiring additional expertise

Required Qualifications

• High school education or equivalent; bachelor's degree preferred
• 2+ years of client-facing application support experience
• Experience in troubleshooting product issues via phone, email, and chat
• Ability to work collaboratively with individuals at all organizational levels
• Experience in training internal and external customers to reduce recurring support requests