Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist, EMEA (French or German Speaking).

Key Responsibilities

• Deliver exceptional customer experiences to users
• Assist customers in support queues using tools like Zendesk and Jira
• Document and report bugs, resolve issues, and collaborate with the team for customer satisfaction

Required Qualifications

• 1-2 years of experience in technical support roles
• Proficiency in HTML, CSS, DNS, JavaScript, or advanced web design tools
• Fluency in French or German, with advanced proficiency in both spoken and written communication
• Experience with Google Workspace, Slack, Zendesk, and Confluence
• Ability to self-learn and adapt to evolving product features and digital tools