Help Desk Technician

Job Summary

A company is looking for a Help Desk Technician to provide IT support and resolve end-user issues.

Key Responsibilities:

• Facilitate the resolution of technology issues and guide users through troubleshooting steps
• Maintain formal helpdesk procedures and monitor incident tickets in the IT Ticketing System
• Manage onboarding/offboarding processes and document issues and resolutions

Required Qualifications:

• In-depth knowledge of Microsoft and Apple software
• Ability to work in a fast-paced environment and manage multiple priorities
• On-call availability and capability to respond remotely
• Experience in IT support or a related field
• Strong organizational skills