Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Oversee customer onboarding and implementation of software and API products
• Develop strategies to drive customer adoption, engagement, and satisfaction
• Manage a portfolio of high-touch clients, focusing on renewals and upsell opportunities

Required Qualifications

• Bachelor's degree in Business, Marketing, Communications, or related field preferred
• 4+ years of Customer Success experience in data/software as a service
• Experience with AI-powered customer success platforms and predictive analytics tools
• Proficiency in Salesforce and familiarity with SaaS or DaaS products
• Demonstrated experience working with AI tools in a customer-facing role