Job Summary
A company is looking for a Senior Customer Success Manager.
Key Responsibilities
- Oversee customer onboarding and implementation of software and API products
- Develop strategies to drive customer adoption, engagement, and satisfaction
- Manage a portfolio of high-touch clients, focusing on renewals and upsell opportunities
Required Qualifications
- Bachelor's degree in Business, Marketing, Communications, or related field preferred
- 4+ years of Customer Success experience in data/software as a service
- Experience with AI-powered customer success platforms and predictive analytics tools
- Proficiency in Salesforce and familiarity with SaaS or DaaS products
- Demonstrated experience working with AI tools in a customer-facing role
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