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Senior Customer Success Manager

7/10/2025

No location specified

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities
  • Oversee customer onboarding and implementation of software and API products
  • Develop strategies to drive customer adoption, engagement, and satisfaction
  • Manage a portfolio of high-touch clients, focusing on renewals and upsell opportunities
Required Qualifications
  • Bachelor's degree in Business, Marketing, Communications, or related field preferred
  • 4+ years of Customer Success experience in data/software as a service
  • Experience with AI-powered customer success platforms and predictive analytics tools
  • Proficiency in Salesforce and familiarity with SaaS or DaaS products
  • Demonstrated experience working with AI tools in a customer-facing role

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