Client Support Representative

Job Summary

A company is looking for a Client Support Representative to assist customers with payment gateways and merchant accounts.

Key Responsibilities

• Respond to inbound calls, emails, and chats from customers regarding administrative and billing issues, documenting all transactions
• Troubleshoot and resolve issues for merchants on POS systems while navigating multiple credit card processing platforms
• Proactively reach out to customers to ensure their questions and issues are resolved

Required Qualifications

• Minimum of two (2) years of experience in banking, technical support, customer service, or related fields
• Experience in the credit card processing industry is strongly preferred
• Proficiency in MS Office (Excel/Word) and familiarity with Salesforce is a plus
• Ability to work independently and in a team environment while managing multiple tasks in a fast-paced setting
• Must have and maintain high-speed internet; dial-up/satellite internet is not acceptable