Customer Experience Operations Manager

Job Summary

A company is looking for a Customer Experience Operations Manager.

Key Responsibilities

• Translate business needs into actionable workflows and system improvements
• Provide support for Salesforce and GTM systems, troubleshooting and resolving issues
• Lead cross-functional projects, ensuring alignment and prioritization

Required Qualifications

• 2-4 years in customer experience, revenue operations, or GTM operations, preferably in SaaS
• Experience administering and building in Salesforce, including flows and automations
• Strong technical troubleshooting skills with the ability to develop system solutions
• Proficiency in Google Sheets and basic SQL
• Experience managing projects with multiple stakeholders and balancing tradeoffs