Customer Resolutions Agent

Job Summary

A company is looking for a Customer Resolutions Agent to assist customers with technical issues related to internet service.

Key Responsibilities

• Manage customer accounts, including billing updates and service information
• Assist with escalated customer concerns, ensuring timely resolutions
• Communicate with customers through various channels to address technical and account-related issues

Required Qualifications

• 1+ year of experience in Customer Care, Customer Service, or Technical Support
• Experience managing customer accounts and resolving technical issues
• Basic understanding of wide-area networks and remote troubleshooting
• Familiarity with ticket-based CRM systems, preferably Salesforce
• Proficiency in Microsoft Office/Google Suite