Customer Service Team Lead

Job Summary

A company is looking for a Customer Service Team Lead.

Key Responsibilities

• Answer inbound and make outbound customer service calls, ensuring timely responses and first call resolution
• Facilitate issue resolution by referring matters to experts or escalating to supervisors as needed
• Communicate with other departments to ensure proper handling of patient accounts and perform additional duties as assigned

Required Qualifications

• 8+ years of experience in customer service, healthcare, or financial services
• High School Diploma or equivalent
• Ability to perform essential job functions independently and flexibly
• Demonstrated subject matter expertise within revenue cycle follow-up and customer service
• Experience in facilitating team huddles and onboarding new staff