Bilingual Call Center Representative

Job Summary

A company is looking for a Call Center Representative (remote) to provide customer service support to members.

Key Responsibilities

• Receive and process incoming calls from members requesting road service, ensuring timely and accurate assistance
• Provide information on AAA services, policies, and membership benefits while promoting additional products
• Track service requests and communicate with dispatch to enhance customer service and resolve inquiries

Required Qualifications

• High School Diploma or GED required
• Customer service experience required; call center experience preferred
• For bilingual roles, passing a translation assessment is required
• Must reside within the AAA Northeast service area (RI, MA, CT, NY & NJ)
• Availability to work at least one weekend shift and flexible hours within specified shifts