Billing Resolution Advocate

Job Summary

A company is looking for a Billing & Posting Resolution Advocate.

Key Responsibilities

• Investigate, analyze, negotiate, resolve, document, and report on billing issues and complaints
• Identify solutions for billing issues and present resolution options to customers
• Negotiate and authorize billing settlements and adjust customer accounts within established limits

Required Qualifications

• Experience in billing and resolution processes
• Ability to analyze and negotiate billing issues
• Familiarity with consumer and commercial billing practices
• Strong understanding of customer account management
• Proficiency in documenting and reporting billing issues