Customer Service Operations Manager

Job Summary

A company is looking for a Customer Service Operations Manager.

Key Responsibilities

• Manage day-to-day customer service operations and ensure optimal service levels
• Develop and implement strategies to meet KPIs and improve performance
• Oversee recruitment, onboarding, and performance management of team members

Required Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field (Master's preferred)
• 5+ years of experience in call center or customer service operations leadership
• Proven success in managing high-performing customer service teams
• Experience in client-facing roles with a track record of managing demanding clients
• Knowledge of e-commerce retail trends and customer engagement best practices