Customer Service Representative

Job Summary

A company is looking for a Premium Assistant Customer Service Representative (Hybrid Role).

Key Responsibilities

• Conduct research and investigations for case evaluations and program eligibility
• Analyze case documentation and client information to determine eligibility for Premium Assistance
• Respond to incoming calls and maintain professional business relationships with clients and team members

Required Qualifications

• Minimum 2 years' experience in customer service and/or contact center
• Minimum 2 years' experience with Microsoft Office
• Ability to work with minimal supervision
• Experience in multi-tasking and prioritizing work under time constraints
• Ability to assist management with escalations and training new agents