Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist responsible for providing support and service to patients in a remote environment.

Key Responsibilities

• Develop and maintain knowledge of products and services
• Process orders, verify documentation, and manage patient communications
• Meet quality assurance and performance metrics while resolving customer complaints

Required Qualifications

• High School Diploma or equivalent
• One year of experience in healthcare administrative or customer service roles
• For senior level, two years of experience with one year in a similar role
• Familiarity with Medicare, Medicaid, and commercial health plan methodologies preferred
• Proficient in computer skills and able to navigate multiple online systems