Louisiana FEMA Support Specialist

Job Summary

A company is looking for a Project-Based Customer Service - FEMA Support Specialist.

Key Responsibilities

• Answer incoming calls from individuals seeking information and assistance related to disaster relief programs and FEMA policies
• Provide guidance and support to callers by explaining FEMA programs and directing them to appropriate resources
• Record detailed notes of each call and adhere to FEMA's policies and procedures for handling calls

Required Qualifications, Training, and Education

• Must be 18 years or older with a high school diploma or GED
• Entry-level position requiring a minimum of 6 months to over a year of customer service experience
• Moderate computer skills, including familiarity with MS Office applications
• Must be able to work nights, weekends, and holidays as needed
• Must pass a federal background check