Customer Support Representative

Job Summary

A company is looking for a Customer Support Advocate, Remote.

Key Responsibilities:

• Assist users throughout their experience on the marketplace
• Efficiently address and resolve user issues via live channels while meeting customer satisfaction KPIs
• Build trust with users and proactively ensure exceptional service and support

Required Qualifications:

• Minimum 1 year of customer service experience, particularly with complex interactions
• Knowledge of CRM tools is preferred
• Adaptability and a willingness to embrace change in a fast-paced environment
• Availability for full-time work, including weekends and holidays
• Reliable and punctual, demonstrating excellent time management skills