Benefit Customer Service Representative

Job Summary

A company is looking for a Benefit Enrollment Customer Service Representative.

Key Responsibilities

• Assist clients through the enrollment process and updates to health care and/or pension plans
• Provide exceptional customer service via phone, chat, and message center
• Read and interpret plan documents and knowledgebase tools to resolve inquiries

Required Qualifications

• High School Diploma or GED required
• Experience in a customer service-related field
• Ability to type 30+ WPM
• Proficient with Microsoft Office and navigating multiple computer windows
• Comfortable working remotely and engaging with managers virtually