Care Team Lead

Job Summary

A company is looking for a Care Team Lead, Care Experience.

Key Responsibilities:

• Lead and manage a team of Care Managers and/or Care Specialists, ensuring exceptional user support
• Use metrics to measure project success and suggest process improvements for efficiency
• Collaborate with cross-functional teams as a subject matter expert to support strategic goals

Required Qualifications:

• Previous experience in social work, grief counseling, education, or public health
• 2+ years of experience leading teams in a customer-facing role
• Proficient in data analysis and reporting using relevant software
• Able to work autonomously in a fast-paced, remote environment
• Comfortable with ambiguity and managing multiple priorities