Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist responsible for client upgrades and annual renewals.

Key Responsibilities

• Engage with customers before renewal to ensure customer retention
• Understand and communicate product features, positioning, and value proposition
• Perform live demos of new features and assist with inbound support channels

Required Qualifications

• 3+ years of renewal experience with a track record of 100% or higher net retention
• Experience nurturing a pipeline of upgrades with current clients
• Salesforce experience