Billing Resolution Advocate

Job Summary

A company is looking for a Billing & Posting Resolution Advocate.

Key Responsibilities

• Investigates, analyzes, negotiates, resolves, documents, and reports on billing issues and complaints
• Identifies solutions for billing issues and presents resolution options to customers
• Negotiates and authorizes billing settlements within established limits and adjusts customer accounts

Required Qualifications

• Experience in billing and posting resolution
• Ability to analyze and interpret billing data
• Familiarity with negotiation techniques
• Knowledge of customer account management
• Relevant education or training in finance or related field