Call Center Representative

Job Summary

A company is looking for a Call Center Representative.

Key Responsibilities

• Support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, and billing issues
• Care for customers recently in accidents by setting up new claim reports and demonstrating empathy
• Offer additional products to customers based on their needs

Required Qualifications

• A minimum of two years relevant work experience
• OR a minimum of two years post-secondary education
• Ability to multitask and navigate through multiple computer systems
• Experience in a customer service role
• Willingness to work full-time with a combination of weekdays, one weekend day, and evening hours