Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success (Account Management).

Key Responsibilities

• Drive customer adoption and ensure deep reliance on the platform
• Act as a bridge between customers and Product/Engineering teams to advocate for customer needs
• Lead the development of innovative strategies to scale Customer Success and maximize account growth

Required Qualifications

• 10+ years of experience in customer-facing leadership roles within a B2B software organization
• Demonstrated success in Customer Success, Account Management, or Technical Account Management
• Proven ability to creatively solve customer challenges and drive software adoption
• Experience designing and scaling Customer Success processes and methodologies
• Strong commercial acumen with a track record in managing renewals and revenue retention