Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist - PBM.

Key Responsibilities

• Answer telephone inquiries and provide exceptional customer service
• Document calls and educate clients on plan policies and benefits
• Resolve client drug benefit concerns and facilitate prior authorization requests

Required Qualifications

• Associate's degree preferred; High School Diploma or equivalent required
• 1 year of customer service/member service experience in a call center or similar required
• Health care industry experience is a plus
• CPhT (Certified Pharmacy Technician) certification is a plus
• Knowledge of plan and benefit structures and Medicare guidelines is a plus