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Client Success Specialist

7/10/2025

N/A

Job Summary

A company is looking for a Specialist I, Client Success.

Key Responsibilities
  • Re-engage prospective and early-stage clients through outreach via phone, SMS, and email
  • Coach clients through decision-making moments and provide clarity on platform tools
  • Document and track client interactions to maintain clear communication records
Required Qualifications
  • 1-3 years of experience in client success, care navigation, inside sales, or mental health services
  • Ability to communicate effectively across various channels with warmth and clarity
  • Experience guiding clients through uncertainty and overcoming obstacles
  • Ability to balance structure with empathy while achieving outreach and productivity goals
  • Comfortable in fast-paced, mission-driven environments

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