Job Summary
A company is looking for a Specialist I, Client Success.
Key Responsibilities
- Re-engage prospective and early-stage clients through outreach via phone, SMS, and email
- Coach clients through decision-making moments and provide clarity on platform tools
- Document and track client interactions to maintain clear communication records
Required Qualifications
- 1-3 years of experience in client success, care navigation, inside sales, or mental health services
- Ability to communicate effectively across various channels with warmth and clarity
- Experience guiding clients through uncertainty and overcoming obstacles
- Ability to balance structure with empathy while achieving outreach and productivity goals
- Comfortable in fast-paced, mission-driven environments
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