Client Support Specialist

Job Summary

A company is looking for a Client Support & Content Specialist.

Key Responsibilities

• Triage inbound chat, email, and phone support while meeting SLA and CSAT targets
• Audit and update help articles weekly to ensure clarity and accuracy
• Maintain records of support metrics and collaborate with cross-functional teams

Required Qualifications

• 1+ years of experience in SaaS or fintech support via chat/email
• Exceptional written English skills for content clarity and accessibility
• Ability to create tutorial videos and perform basic document editing
• Familiarity with CRM and ticketing systems, with quick learning ability
• Team-oriented and empathetic, focused on client satisfaction