Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Remote in CST.

Key Responsibilities:

• Answer incoming calls from healthcare providers and members to identify assistance needs
• Research and obtain necessary data to process or resolve claims issues
• Ensure proper benefits are applied to claims and follow up with customers as needed

Required Qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 2+ years of experience in a customer service role
• Experience with Microsoft Excel and OneNote for data entry and documentation
• Ability to work full-time with flexibility for 8-hour shifts during business hours