Call Center Representative

Job Summary

A company is looking for a Call Center Representative I to provide exceptional customer service and technical support.

Key Responsibilities

• Manage inbound calls and address customer inquiries while providing accurate information and resolving issues
• Build and maintain relationships with agents and agency contacts while enhancing the overall customer experience
• Document information and activities accurately for tracking and analysis, while adhering to call center quality guidelines

Required Qualifications

• High School diploma or GED with 1-3 years of customer service experience, preferably in a call center
• Proficiency in Microsoft products for data entry and information processing
• Ability to learn new software and navigate multiple systems simultaneously
• Knowledge of government regulations and health benefit programs is preferred
• Ability to maintain a HIPAA-compliant workstation and ensure data protection