Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide contact center support to clients.

Key Responsibilities

• Meet production and quality assurance standards for inbound and outbound calls
• Provide assistance with medical billing questions and payment processing while maintaining customer confidentiality
• Participate in educational opportunities to enhance job knowledge and collaborate with team members

Required Qualifications

• High School Diploma or equivalent combination of education and relevant experience
• Strong organizational, multi-tasking, and time-management skills
• Able to work independently and as part of a team
• Proficient in maintaining confidentiality of customer information
• Willingness to assist with additional tasks as assigned