Technical Support Associate

Job Summary

A company is looking for a Technical Support, Associate I.

Key Responsibilities

• Create, route, track, update, escalate, resolve, and complete incidents in a timely manner
• Maintain knowledge of current versions of proprietary applications and follow established guidelines to resolve customer issues
• Provide prompt follow-up on unresolved issues and escalate as necessary to senior staff or management

Required Qualifications

• Bachelor's Degree or equivalent work experience
• 0-2 years of customer service experience
• Solid analytical and troubleshooting skills
• Proficient in Microsoft Office Suite
• Customer-centric mindset and fluency in written and spoken English