Payments Specialist

Job Summary

A company is looking for a Payments & Cancellations Specialist who promotes customer retention and manages payment inquiries.

Key Responsibilities

• Handle payment and non-payment customer inquiries
• Manage and maintain customers' payment plans
• Cancel and reinstate contracts with an emphasis on retention

Required Qualifications

• High School Diploma or Equivalent
• Minimum of 3 years administrative experience dealing with customers
• Ability to perform duties with little to no supervision
• Demonstrated reliability and trustworthiness
• Experience with CRM systems and posting payments