Customer Onboarding Manager

Job Summary

A company is looking for a Manager of Customer Onboarding.

Key Responsibilities

• Lead an implementation team to ensure efficient onboarding of diverse customers
• Utilize data to inform strategic decisions and optimize operational outcomes
• Provide coaching and support for team performance and customer escalations

Required Qualifications

• Bachelor's degree in a related field or equivalent professional experience
• Minimum of 2 years of people management experience
• Prior experience in customer implementation within a SaaS environment
• Demonstrated ability in change management and stakeholder influence
• Strong analytical skills for tracking performance across projects