Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist III to manage and oversee federal contracts.

Key Responsibilities

• Provide empathetic support to Veterans and users accessing VA digital services, resolving issues related to account access and system navigation
• Troubleshoot user problems, document cases in support platforms, and escalate complex issues as necessary
• Maintain internal knowledge bases and collaborate with teammates to improve support workflows

Required Qualifications

• 3+ years of experience in technical/customer support in government, healthcare, or large-scale digital services
• Experience troubleshooting across authentication systems, APIs, web portals, and mobile apps
• Familiarity with ticketing/support platforms and documentation tools
• Basic understanding of cloud-based infrastructure and monitoring/observability tools
• Bachelor's degree