Healthcare Call Center Supervisor

Job Summary

A company is looking for a Call Center Supervisor in Healthcare.

Key Responsibilities

• Supervise and oversee key performance metrics and daily production across assigned agents
• Monitor employee utilization, call acceptance, missed calls, and avoidance trends
• Drive process improvements to increase team productivity and ensure compliance with regulations

Required Qualifications

• Bachelor's degree OR High School Diploma/GED with 5+ years of relevant work experience
• 2+ years of supervisory experience, preferably in a call center environment
• Experience managing call center performance metrics and collaborating with healthcare stakeholders
• 5+ years of computer proficiency with Microsoft Office and Windows-based systems
• Strong working knowledge of Medicare/Medicaid regulations