Technical Engagement Manager

Job Summary

A company is looking for a Technical Engagement Manager responsible for providing high-quality technical support and guidance to customers in the cybersecurity industry.

Key Responsibilities

• Provide quick, accurate responses to customer technical inquiries
• Troubleshoot and resolve complex challenges, escalating issues when necessary
• Collaborate with internal teams to ensure swift issue resolution and continuous product improvement

Required Qualifications

• 3+ years of experience in a customer-facing role within the cybersecurity industry
• Strong understanding of technology and security products
• Familiarity with Zendesk or similar customer service ticketing system is a plus
• Ability to prioritize tasks and issues using sound data and metrics
• Comfortability in ambiguity with a keen sense of curiosity