Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Participate in customer onboarding, ensuring successful implementation and early adoption
• Drive engagement through regular check-ins, usage monitoring, and proactive issue resolution
• Manage renewals, mitigate churn risk, and identify upsell/cross-sell opportunities

Required Qualifications

• 3-5 years in customer success, account management, or a related B2B SaaS role
• Experience in the distribution/wholesale industry is a plus
• Familiarity with SaaS platforms, CRMs, and SQL (preferred)
• Bachelor's degree preferred but not required