Global Customer Experience Analyst

Job Summary

A company is looking for a Global Customer Experience Analyst.

Key Responsibilities

• Monitor, correct, and release purchase orders submitted via EDI and GFAX to meet customer expectations
• Communicate customer master updates to Commercial Operations and maintain an accurate EDI Product Catalog
• Collaborate with internal teams to ensure seamless service and address customer complaints or concerns

Required Qualifications

• Bachelor's degree or equivalent professional work experience, preferably in the medical device or healthcare industry
• At least 5 years of EDI experience within the GHX platform
• Proficient in Microsoft Office; ERP system experience is strongly preferred
• Ability to work independently and thrive in a fast-paced environment