Student Experience Specialist

Job Summary

A company is looking for a Student Experience Specialist to provide support to students preparing for exams.

Key Responsibilities

• Serve as the primary point of contact for students via chat, phone, and email, providing timely support
• Help students navigate course materials and testing logistics while addressing technical issues
• Update and maintain records in internal databases and assist in training the AI chatbot

Required Qualifications

• Bachelor's degree or equivalent experience
• 1-2 years of experience in customer service or student-facing roles
• Tech-savvy and comfortable learning new systems (e.g., Intercom, HubSpot)
• Experience or familiarity with MCAT, LSAT, or the test prep space is a plus
• Self-starter who thrives in a remote team environment