Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Group Benefits.

Key Responsibilities

• Assist customers with technical issues and website navigation
• Build and maintain positive relationships with internal customers
• Respond to customer inquiries regarding benefits and billing

Required Qualifications

• Strong technical skills for troubleshooting complex issues
• Background in customer service, insurance, retail, or sales
• Ability to work in a fast-paced environment and navigate multiple programs
• Proficient in basic computer applications (e.g., Microsoft Office)
• Bilingual (Spanish/English) is preferred but not required