Patient Engagement Manager

Job Summary

A company is looking for a Manager, Patient Engagement.

Key Responsibilities

• Lead and manage the daily operations of the Care Advocate team, ensuring consistent performance
• Oversee daily contact center operations and monitor team metrics and outcomes
• Drive the execution of patient engagement strategies and collaborate with internal partners

Required Qualifications

• Bachelor's Degree or higher
• 5+ years of experience in a healthcare contact center or patient outreach setting
• 2+ years of lead or supervisory experience
• Strong leadership skills with a focus on team performance
• Data-driven mindset with the ability to interpret performance metrics