Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to onboard and support customers while driving account growth.

Key Responsibilities

• Own customer onboarding, training, and early success milestones
• Manage a portfolio of accounts, focusing on satisfaction, retention, and upsell opportunities
• Translate customer feedback into product and model improvements

Required Qualifications

• 4+ years in Customer Success or Account Management, preferably in B2B SaaS
• Experience leading customer onboarding and expansion efforts
• Process-driven with a strong focus on customer satisfaction
• Ability to thrive in ambiguous environments and build processes from scratch
• Experience collaborating with product or technical teams