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Director of Customer Success

7/9/2025

No location specified

Job Summary

A company is looking for a Director of Customer Success.

Key Responsibilities
  • Build and manage a high-performing team of Customer Success Managers, fostering a customer-centric culture
  • Oversee the customer journey for major accounts, ensuring successful onboarding and ongoing value realization
  • Serve as the voice of the customer, providing feedback to improve the platform and customer experience
Required Qualifications
  • 10+ years of experience in customer success or account management, focusing on enterprise software or SaaS solutions
  • 5+ years of experience leading customer success teams with a proven track record
  • Deep understanding of the modern data stack and challenges faced by data teams
  • Experience with customer success platforms such as Gainsight or Totango
  • Proven ability to drive customer retention and expansion

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