Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success.

Key Responsibilities

• Build and manage a high-performing team of Customer Success Managers, fostering a customer-centric culture
• Oversee the customer journey for major accounts, ensuring successful onboarding and ongoing value realization
• Serve as the voice of the customer, providing feedback to improve the platform and customer experience

Required Qualifications

• 10+ years of experience in customer success or account management, focusing on enterprise software or SaaS solutions
• 5+ years of experience leading customer success teams with a proven track record
• Deep understanding of the modern data stack and challenges faced by data teams
• Experience with customer success platforms such as Gainsight or Totango
• Proven ability to drive customer retention and expansion