Tier 3 Customer Support Specialist

Job Summary

A company is looking for a Tier 3 Escalation Specialist to manage complex customer issues and escalations.

Key Responsibilities

• Address and resolve high-level customer issues involving severe complaints and service failures
• Collaborate with internal teams and external vendors to troubleshoot and resolve complex customer issues
• Provide mentorship to support teams and develop strategies for continuous improvement in customer support processes

Required Qualifications

• Extensive experience in customer support, particularly with complex and high-priority issues
• Proven experience in advanced customer support roles, preferably in a fintech setting
• Ability to quickly learn and apply new processes and technologies
• Demonstrated ability to lead cross-functional teams and drive collaborative problem-solving
• Strong organizational skills with the ability to manage multiple high-priority tasks simultaneously